Want to look great on contractor review sites? Nowadays having a great online reputation is more important than ever- after all, 86% of customers rely on online reviews to discover local businesses. Plus, quality reviews help you rank higher on search engines and get discovered by customers.
So let’s take a second to talk about what contractor review sites you need to know- and how you can look great on all of them.
The world’s biggest search engine also happens to be the most important review site. Remember, every time a customer does a search for your business, one of the first things that will pop up is your Google reviews. Make sure that you’re making a great first impression.
Click here to read our complete guide to Google reviews.
While having a Facebook profile is important for sending organic social media posts to your followers, it’s also a great site for collecting customer reviews. Remember, more than 2 billion people are monthly active users on Facebook.
Facebook does not have a 5-star rating system. Instead, your customers get two options: Recommend/ Not Recommend.
Click here to read our complete guide to Facebook reviews.
Angie’s List was built specifically for home services businesses and is something of a premium service. Previously, reviews could only be left by paid members. While the site has since changed its policies so that reviews can be left by non-paying members, the focus on quality, in-depth reviews remains. Instead of the typical 1-5 star scale, businesses are graded on a A-F scale, just like in schools.
While Yelp is no longer the biggest review on the Internet, it still attracts more than 91 million monthly web visitors. According to Yelp’s factsheet, home and local services are the site’s second-biggest category, right behind restaurants.
Click here for our guide to Yelp reviews.
While you might not get too many customers discovering your business from Yellow Pages books anymore, yellowpages.com is still alive and well. Yellowpages allows you to find and review local businesses near you. The site averages more than 13 million active users.
Houzz is a review site that connects interested homeowners with design professionals. So if you’re involved in landscaping and remodeling, make sure you have your business listed on Houzz.
Thumbtack allows customers to find local professionals all over the internet- that’s anything from piano teachers to massage therapists to contractors. The site currently has 10 million users and 250,000 businesses using its services.
Homestars was built when its founder had trouble finding reputable home services professionals while renovating her own home. Nowadays, the site has reviews on renovators, repairmen, and retailers. The site currently reports more than 1.3 million registered users.
How to Get Chosen on Contractor Review Sites
Once you get your business listed on all of these sites, you might wonder what you need to do in order to stand out from your competition. Here are a few steps that you can take in order to be the obvious choice in your area.
Claim and Maintain Your Business Listings
The first thing that you should do on each one of these sites is claiming your business listing. That will give you the ability to edit your business information, add high-definition photos, and engage with your customers.
Once you have claimed your business listings, be sure that you have the correct name, address, and phone number (NAP) on each one.
Send Review Requests
There’s a simple trick to getting more reviews on sites like Google and Facebook: just asking. Most customers understand how much a review can help a local business and are more than willing to give you feedback.
Of course, the most effective way of getting more feedback is with an email or text request. This makes it easy for your customer to just click a button and leave a review.
It’s important to keep in mind the rules of the specific sites you’re on before you start sending review requests. While sites like Google and Facebook encourage review solicitation, Yelp does not.
A bad review can end up doing damage to your business’s reputation. After all, nobody wants to get a contractor they feel like they can’t trust. That’s why it’s important to monitor your reviews- so that you can act immediately when your business gets hit with slander.
Monitoring reviews also allows you to see how you can improve business operations. If you see something like “bad service”, that can give you valuable feedback on how you can improve your experience for future customers.
Be the Best Contractor with BirdEye
With BirdEye, it’s easier than ever to collect and monitor reviews across the Internet. BirdEye allows you to send review requests automatically with an integration with your business system. You also can see reviews posted all over the Internet in the BirdEye dashboard. Find out why more than 50,000 businesses use BirdEye to get new reviews and improve customer experience.