Want to look great on contractor review sites? Nowadays having a great online reputation is more important than ever- after all, 86% of customers rely on online reviews to discover local businesses. Plus, quality reviews help you rank higher on search engines and get discovered by customers.
In this video discover how Kasey Hogland, Marketing Director at Williamson Foundation Repair uses Birdeye Messaging and Webchat to help her company never miss customer messages and address urgent customer questions and requests even when there is no one in the office to attend phone calls. These features have allowed Williamson Foundation Repair to continuously provide the excellent customer service they are known for.
That video was a great example of how to harness reviews using Birdeye. For more details, check out our article on what contractor reviews mean for your business.
Now, let’s take a second to talk about what contractor review sites you need to know- and how you can look great on all of them.
The world’s biggest search engine also happens to be the most important review site. Remember, every time a customer does a search for your business, one of the first things that will pop up is your Google reviews. Make sure that you’re making a great first impression.
For more information, check out our complete guide to Google reviews.
While having a Facebook profile is important for sending organic social media posts to your followers, it’s also a great site for collecting customer reviews. Remember, more than 2 billion people are monthly active users on Facebook.
Facebook does not have a 5-star rating system. Instead, your customers get two options: Recommend/ Not Recommend.
Click here to read our complete guide to Facebook reviews.
Porch is a local home services website that helps homeowners with projects, maintenance, and repairs by connecting them with quality professionals. Customers can reach out to you directly after reviewing your profile.
Click here to sign up for your Porch account.
While you might not get too many customers discovering your business from Yellow Pages books anymore, yellowpages.com is still alive and well. The site allows user to find and review local businesses. The site averages more than 13 million active users.
Click here to claim your Yellowpages listing.
Houzz is a review site that connects interested homeowners with design professionals. So if you’re involved in landscaping and remodeling, make sure you have your business listed on Houzz.
Click here to create your Houzz profile.
Thumbtack allows customers to find local professionals all over the internet- that’s anything from piano teachers to massage therapists to contractors. The site currently has 10 million users and 280,000 businesses using its services.
Click here to claim your Thumbtack listing.
Homestars was built when its founder had trouble finding reputable home services professionals while renovating her own home. Nowadays, the site has reviews on renovators, repairmen, and retailers. The site currently reports more than 1.3 million registered users.
Click here to claim your Homestars listing.
Angi (formerly known as Angie’s List) is a home services platform that allows customers to connect with quality local contractors best suited for their home repair and maintenance needs. Angi allows pros to request reviews from customers as well as upload images of their work to help manage their reputation effectively and efficiently.
Claim your business’s Angi listing here.
How to Get Chosen on Contractor Review Sites
Once you get your business listed on all of these sites, you might wonder what you need to do in order to stand out from your competition. Here are a few steps that you can take in order to be the obvious choice in your area.
Claim and Maintain Your Business Listings
The first thing that you should do on each one of these sites is to claim your business listing. That will give you the ability to edit your business information, add high-definition photos, and engage with your customers.
Once you have claimed your business listings, be sure that you have the correct name, address, and phone number (NAP) on each one.
Send Review Requests
There’s a simple trick to getting more reviews on sites like Google and Facebook: just asking. Most customers understand how much a review can help a local business and are more than willing to give you feedback.
Of course, the most effective way of getting more feedback is with an email or text request. This makes it easy for your customer to just click a button and leave a review.
A bad review can end up doing damage to your business’s reputation. After all, nobody wants to get a contractor they feel like they can’t trust. That’s why it’s important to monitor your reviews- so that you can act immediately when your business gets hit with slander.
Monitoring reviews also allows you to see how you can improve business operations. If you see something like “bad service”, that can give you valuable feedback on how you can improve your experience for future customers.
Be the Best Contractor with Birdeye
With Birdeye, it’s easier than ever to collect and monitor reviews across the Internet. Birdeye allows you to send review requests automatically by integrating with your existing software systems. You also can see reviews posted all over the Internet in the Birdeye dashboard. Find out why more than 80,000 businesses use Birdeye to get new reviews and improve customer experience.
Originally published Dec 13, 2019 3:36 PM, updated Sep 21, 2022