Writing a Google review is a great way to show businesses your appreciation for their services. Google is probably the most visible review site on the Internet. No matter what question you might have, whether it’s “What time is it in New Zealand” or “best hair salons near me”, Google can give you an answer to your question.
If you’re a local business, collecting Google reviews are crucial. Here’s how your customers can leave you Google reviews on both desktop and mobile.
Are you a marketing manager looking for more tips on how to collect and manage your Google reviews? Check out this audio guide — It covers everything you need to know in less than 20 minutes.
Leave a review on desktop
Find the business’s Google My Business (GMB) profile. Usually, you’ll need to type in the business’s name and the city that it’s located in Google search.
Next, click the “Write a Review” button on the business’s GMB panel.
A pop-up titled “Rate and Review” will show up on your screen. Leave a star rating, a description, and a photo (the description and photo are optional).
Leave a review on mobile
Don’t have access to a desktop? Here’s how you can leave a review on the Google Maps app.
- Open the Google Maps app on your mobile device.
2. Type the business’s name in the Google Maps search bar.
3. Click on the relevant business, then click the tab labeled reviews.
4. Add a star rating in the section labeled “Rate & Review”, then leave a comment (this is optional).
5. Click the “Post” button.
Can you write a review without a Google account?
Google has eliminated the ability for customers to leave reviews anonymously. Keep in mind, all reviews you post on Google Maps are visible to the public.
Why Google reviews matter for businesses
If you’re a business owner, getting more Google reviews is crucial for your business. Not only is it a major factor in your business’s search ranking, but it also helps build trust and credibility with your customers.
How to get more Google reviews
Now that you know about the steps that it takes for a customer to leave a Google review, you can start thinking about how you can start collecting more reviews from your customers.
A platform like Birdeye can help. More than 60,000 businesses use Birdeye to collect reviews on Google and 150+ sites, connect with customers, and use this data to deliver fantastic customer experiences.